Shipping & Returns
At unique, we want to ensure that your shopping experience is smooth and hassle-free. Below are our policies regarding shipping and returns to provide clarity on what to expect when ordering from us.
Shipping Policy
1. Shipping Locations
We ship to most locations within United State, Japan and offer international shipping to select countries. Please check during checkout for available shipping options to your location.
2. Shipping Costs
Shipping costs will vary depending on the destination, size, and weight of the items. The shipping fee will be calculated and displayed at checkout before you confirm your purchase.
3. Processing Time
All orders are processed within 1-3 business days. You will receive a confirmation email once your order has been shipped, along with tracking information to monitor the delivery of your items.
4. Delivery Time
Estimated delivery times vary based on your location and the shipping method chosen:
- Standard Shipping: 5-10 business days
-
Express Shipping: 2-5 business days
Please note that delivery times are estimates and may be subject to delays due to factors beyond our control, such as customs processing or carrier delays.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order’s progress online. If you have any issues with tracking, please contact us at support@decorfear.com.
6. International Shipping
International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations. unique is not responsible for these additional charges, and they are the responsibility of the customer. We recommend checking your country’s customs policies before making an order.
Return & Refund Policy
1. Eligibility for Returns
We want you to love your purchase! If for any reason you are not completely satisfied with your item(s), we accept returns within 30 days of the delivery date, provided the items meet the following conditions:
- Items must be unused, unwashed, and in their original condition with tags attached.
- Items must be in the original packaging.
2. Non-Returnable Items
Please note that the following items are not eligible for returns:
- Sale or clearance items
- Custom-made or personalized items
- Gift cards
- Intimate or sanitary goods (such as pillows or bedding) for hygiene reasons
3. Return Process
To initiate a return, please follow these steps:
- Contact us at returns@decorfear.com with your order number and reason for the return.
- We will provide you with return instructions, including the return address.
- Once we receive the returned item and inspect its condition, we will notify you via email and process your refund or exchange, depending on your preference.
4. Return Shipping Costs
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service to ensure we receive your returned item.
5. Refunds
Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned items. Please note that shipping costs are non-refundable, and only the cost of the item(s) will be refunded.
6. Exchanges
If you would like to exchange an item for a different size or color, please contact us at returns@decorfear.com. We will help facilitate the exchange process based on item availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery at support@decorfear.com. We will arrange for a replacement or issue a refund, depending on the situation.
Contact Us
If you have any questions about our Shipping & Returns policy or need further assistance, please don’t hesitate to reach out to us at:
unique
Email: support@decorfear.com
