FAQ

Welcome to our FAQ page! Here, we’ve compiled answers to some of the most common questions our customers have. If you have additional queries, feel free to reach out to us at support@decorfear.com.

1. What is the processing time for orders?

Orders are typically processed within 1-3 business days. Once your order has been processed, you will receive a confirmation email with tracking information.

2. How long does shipping take?

Delivery times vary based on your location and the shipping method chosen at checkout:

  • Standard Shipping: 5-10 business days
  • Express Shipping: 2-5 business days

Please note that these are estimated delivery times and may be affected by external factors like customs or carrier delays.

3. Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping costs and delivery times will be calculated at checkout based on your location. Please note that international orders may be subject to customs duties or taxes, which are the responsibility of the customer.

4. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

5. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and with all tags attached. For more details, please visit our Return & Refund Policy.

6. How do I return an item?

To initiate a return, please email us at returns@decorfear.com with your order number and reason for the return. We will provide further instructions on how to send the item back.

7. Who covers return shipping costs?

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. We recommend using a trackable shipping method for all returns.

8. Can I exchange an item?

Yes, we offer exchanges for different sizes or colors if the item is available. Please email us at returns@decorfear.com to initiate an exchange.

9. What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options offered at checkout.

10. Is my payment information secure?

Yes, we take data security very seriously. All transactions are encrypted and processed through secure payment gateways to protect your personal and financial information.

11. Can I cancel or modify my order after placing it?

We strive to process orders quickly, so cancellations or modifications can only be made if the order hasn’t been processed yet. Please contact us as soon as possible at support@decorfear.com if you need to make changes to your order.

12. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us at support@decorfear.com within 7 days of receiving your order. We will assist you in arranging a replacement or refund.

13. Do you offer gift cards?

Yes, we offer digital gift cards in various amounts. You can purchase them directly from our store, and they will be delivered via email.

14. How can I contact customer service?

If you have any other questions or need assistance, you can reach our customer service team at: