Here are some answers to our most commonly asked questions:
📦 Q: What is your return policy?
A: We allow returns within 30 days of purchase. Items must be in their original condition with all tags attached. Returns are accepted by mail.
🌍 Q: Do you ship internationally?
A: Yes! We offer FREE worldwide shipping to most countries. International shipping rates and delivery times may vary by destination.
🚚 Q: How long does shipping take?
A: Shipping times vary by location:
• Japan: 10-13 business days (plus 3 days processing)
• International: 18-28 business days (plus 3 days processing)
📍 Q: Can I track my order?
A: Yes! You will receive a tracking number via email once your order has shipped. You can use this number to track your delivery status.
✨ Q: How do I care for my new item?
A: Please refer to the care instructions provided with your item. If you have any questions, feel free to contact us at info@decorfear.com.
✏️ Q: Can I cancel or change my order?
A: Please contact us as soon as possible at info@decorfear.com if you need to cancel or make changes. We'll do our best to accommodate your request before shipping.
💬 Q: How can I contact customer support?
A: Email us at info@decorfear.com or call +81 80-4456-8161. We're here to help!